Terms of Service

By accessing or using the Service you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy. If you are entering into these Terms on behalf of a company or other organization, you represent that you have authority to bind that organization. If you do not agree, do not use the Service.

Clear Planner provides software for event and wedding professionals to build and send questionnaires, manage event details, coordinate with couples through a client portal, and prepare day-of materials. We may add, change, or remove features at any time. We are a software provider only and are not a party to any agreement between you and your clients, couples, guests, or vendors.

• You must be at least 18 years old and able to form a binding contract to use the Service.
• You are responsible for the accuracy of your account information and for all activity under your account.
• You are responsible for safeguarding your login credentials and for any use of tokenized links you generate and share (for questionnaires, portals, or vendor maps).
• Notify us promptly at [support@yourdomain.com] of any unauthorized use of your account.

You agree not to, and not to permit anyone to:

• use the Service in violation of any applicable law or regulation, including anti-spam, privacy, and marketing laws;
• send unsolicited or unlawful communications, or upload content that is unlawful, infringing, deceptive, or harmful;
• attempt to gain unauthorized access to the Service, other accounts, or our systems, or probe, scan, or test the vulnerability of the Service without our written consent;
• reverse engineer, resell, or create derivative works from the Service except as permitted by law;
• interfere with or disrupt the integrity or performance of the Service.

“Customer Data” means the content and information you and your clients submit to the Service, including questionnaire responses and the personal information of couples, guests, and vendors. As between you and Clear Planner, you retain all rights to your Customer Data.

You grant us a limited license to host, process, and transmit Customer Data solely to provide and improve the Service. You are responsible for your Customer Data, including having any notices and permissions needed to collect and share the personal information of the couples, guests, and vendors you enter or invite. With respect to that personal information, you generally act as the data controller and Clear Planner acts as a processor on your behalf, as further described in our Privacy Policy and any applicable data processing addendum.

The Service lets you send emails (and, in the future, text messages) to your clients and vendors, including questionnaire invitations, portal links, and reminder nudges. You are solely responsible for the content of, and for having a lawful basis and any required consent to send, those communications to your recipients. You will honor opt-out and unsubscribe requests as required by law.

Access to the Service may be offered free of charge, on a trial basis, or for a fee as described at the time of sign-up or on our pricing page. If paid plans apply to your account, fees, billing cycles, taxes, and refund terms are as stated at purchase and are incorporated here by reference. [Describe current plans, fees, billing cycle, and refund policy, or state that the Service is currently provided free of charge during the pilot.]

The Service, including its software, design, templates we provide, and trademarks, is owned by Clear Planner or its licensors and is protected by intellectual-property laws. Except for the rights expressly granted to you, we reserve all rights. Feedback you provide may be used by us without restriction or obligation to you.

The Service relies on third-party providers for hosting, data storage, authentication, and email delivery (for example, [Supabase, Vercel, MailerSend]). Your use of the Service may be subject to those providers’ terms, and we are not responsible for third-party services. A current list of subprocessors is available in our Privacy Policy.

The Service is provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, secure, or error-free, or that any data will not be lost. You are responsible for maintaining your own backups of important information. [Confirm disclaimer scope with counsel — some jurisdictions limit disclaimers.]

To the maximum extent permitted by law, Clear Planner and its officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, data, or goodwill. Our total liability arising out of or relating to the Service will not exceed the greater of [amount, e.g. US $100] or the amounts you paid us for the Service in the [12] months before the event giving rise to the claim.

You will defend, indemnify, and hold harmless Clear Planner from and against any claims, damages, and expenses (including reasonable attorneys’ fees) arising out of your Customer Data, your use of the Service, your communications with recipients, or your breach of these Terms.

You may stop using the Service at any time. We may suspend or terminate your access if you breach these Terms or if we discontinue the Service. On termination, your right to use the Service ends. We will make Customer Data available for export for a reasonable period as described in our Privacy Policy, after which it may be deleted. [Specify the export window and deletion timeline.]

We may update these Terms from time to time. If we make material changes, we will provide notice by reasonable means (for example, by email or an in-app notice). Changes take effect when posted or on the date we state. Your continued use of the Service after changes take effect constitutes acceptance.

These Terms are governed by the laws of [State / Country], without regard to its conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the courts located in [Venue], except that either party may seek injunctive relief where appropriate. [Add arbitration and class-action-waiver clauses only if counsel advises, and only where enforceable.]

Questions about these Terms may be sent to [Legal Entity Name] at [support@yourdomain.com], [mailing address].